International Girls’ in ICT Day, an initiative that empowers and encourages girls and young women to consider careers in the growing field of information and communication technologies (ICTs), will take place on April 25th.
As part of this global initiative a number of different event and activities will be taking place that give girls the chance to gain a better understanding of the opportunities that the ICT sector holds for their future.
Hear from females in ICT
In the lead up to this year’s International Girls’ in ICT Day Intel Ireland will be sharing each week, through our newsroom, profiles of females who are working in ICT related roles at our campus in Leixlip, Ireland.
Below is our first profile with Intel Ireland employee Rachael Holland.
|Job title:||Global Incident Manager (for PC Product Line)|
|Job Group:||Client Services|
|Time at Intel:||8.5 Years|
Describe your job role:
I am the global Incident Management (IM) lead for the PC product line (PCP). In this role I work with each of the 3 regional IM leads (as well as our problem managers, knowledge managers & service line owner) to ensure all the necessary actions are taken to respond to, accurately record & resolve any incidents that occur for our service. We are also trying to proactively reduce the volume of incidents that get logged by educating our customers & end users.
I graduated from IT Tallaght in 2004 with a BSc in Information Technology. I also completed a Certificate in First Line Management on a part time basis in 2009 with NCI. I have been PMP (Project Management Professional) certified since 2008.
Briefly describe your day:
I spend a lot of my day in meetings & replying to email! Working with a global team requires me to spend a lot of time on the phone in virtual meetings. Although we are sitting in different time zones, the team are great to work with and it never feels like we are thousands of miles apart.
What was your biggest challenge in getting to where you are now:
What was your biggest challenge in getting to where you are now: Staying on top of the technology! Things change every day. When I was in college people were amazed if you had your own laptop & home DSL – today people have smartphones, tablet devices, cloud computing, 4G networks… ICT changes every day and it’s important to keep up with the latest and greatest trends & technologies.
What’s the coolest thing about working in an ICT company?
I’m putting the things I learned about in college into practice every day. When I was in lectures I sometimes used to think “yeah that’s great but when I am really going to use that/put that into practice?” but working for an ICT company allows you to do that.
Why did you decide to pursue a career in ICT?
When I was about 16, I had planned on a career in veterinary or social work but after some work experience in Transition Year I realised that maybe that wasn’t right for me after all. I’d always been interested in technology (growing up as an only girl with 2 brothers in a house with Sega Megadrives & Commodore 64s had rubbed off!) so I started looking into what subjects I would need to study for my leaving certificate to get into an IT based college course.
What’s the most frustrating part of
Too much technology! Sure it’s great to be involved & to work with technology every day – but it’s a bit faceless/impersonal. I’d much rather meet a person Face to Face but more often than not it’s easier to drop them a mail or send them an IM. Sometimes it’s hard to “switch off” so I make an conscious effort to not rely on technology outside of the office. I don’t check mail once I’ve left the office & switch off my Intel mobile too!
What did you want to be when you were younger?
When I was much younger I wanted to be a vet! I’d still love a career working with animals but luckily I’ve had the opportunity to volunteer with the Dublin SPCA for the past 9 years.
Enter our competition
In addition, Intel is giving people the chance to participate in our ‘Girls in ICT’ competition which is running each week from now until April 25th on our Twitter and Facebook accounts.
To be in with a chance to win an Intel powered RAZRi smartphone, simply follow the Intel Ireland Twitter feed (@Intel_IRL) and answer the question we post on Monday April 8th and Monday April 22nd, be sure to use the #IRLGirlsinICT hashtag in each answer so that we can track your entry. Or you can enter via Facebook on Monday April 15th by liking the Intel Ireland page and answering (through comment) the question posted as a status update. For full terms and conditions click here.
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